jatt win's Privacy Policy
Here is a complete explanation of how your personal information is collected, why it is collected, and how it is kept secure. Reading this policy will help you understand how seriously jatt win takes your privacy.
Introduction and Scope
jatt win ("we", "our", or "platform") has prepared this privacy policy so that our users ("you" or "member") can clearly understand what types of information we collect, why we collect it, and how that information is used and stored.
This policy applies to all services on the jatt win website and mobile application. By using our services, you are considered to have accepted the terms set out in this policy. This policy and the terms of service are effective together — for more details, please read our Terms and Conditions.
We may update this privacy policy from time to time. If any changes are made, the "Last Updated" date at the top of the page will change. For significant changes, we will try to notify you via your registered email or through live chat.
What Information We Collect
When opening an account and using services on jatt win, various types of information are collected automatically or with your direct consent. The categories of that information are listed below:
2.1 Information Provided Directly
- Full name, date of birth, and nationality
- Email address and mobile number
- Username and password (stored in encrypted form)
- National ID or passport details for identity verification
- Financial transaction details — deposit and withdrawal methods (bKash, Nagad, Rocket, bank transfer)
2.2 Automatically Collected Information
- IP address and device information (operating system, browser type)
- Session information — login time, games or betting products used
- Usage patterns collected through cookies and similar tracking technologies
- Transaction history and account balance records
2.3 Information Received from Third Parties
- Information received from identity verification services (KYC)
- Transaction confirmation information from payment processors
- Information collected as part of fraud prevention measures where applicable
Purpose of Data Use
jatt win uses collected information only for specific and lawful purposes. No information is stored unnecessarily and it is never sold to third parties. Our main purposes are outlined below:
3.1 Account Management and Identity Verification
Information is used to complete your account registration, login verification, and KYC process. This ensures that only adult (21+) members are using the services.
3.2 Financial Transaction Processing
The necessary information is used to process deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer. This information is essential to ensure the security and accuracy of transactions.
3.3 Customer Support
Information is used to answer your questions and resolve complaints through 24/7 live chat and email support.
3.4 Security and Fraud Prevention
Information is analysed to detect and prevent account hacking, money laundering, and fraudulent activity.
3.5 Responsible Gaming
As part of our responsible gaming programme, playing patterns are monitored to ensure no member moves toward problematic gaming behaviour.
3.6 Service Improvement and Personalisation
jatt win's services are made more effective and relevant by analysing your preferences and usage patterns.
Data Sharing and Disclosure
jatt win never sells your personal information to third parties. However, in certain circumstances, limited information may be shared with the parties listed below:
4.1 Service Provider Partners
Payment processors (such as bKash, Nagad), identity verification organisations, and technology service providers receive only the information necessary to carry out their functions. They are required to comply with jatt win's privacy standards.
4.2 Legal Obligations
Information may be provided in response to a lawful order from a court or government authority under applicable laws of Bangladesh.
4.3 Business Changes
In the event of a company merger, acquisition, or asset sale, your information may be transferred to the new entity, but the terms of this policy will continue to apply.
4.4 With Your Consent
For any purpose beyond those listed above, your explicit consent will be obtained before sharing your information.
Cookies and Tracking Technologies
jatt win uses cookies and similar technologies to keep its website and app functioning properly and to improve your experience.
5.1 Essential Cookies
These cookies are used to maintain login sessions, verify security, and ensure the core functionality of the website. The service cannot be used without them.
5.2 Functional Cookies
These cookies are used to remember your language preference, display settings, and usage habits, so that the same preferences are automatically applied in future sessions.
5.3 Analytics Cookies
These cookies collect information to understand overall user behaviour. This information is anonymised and used to improve the service.
5.4 Cookie Control
You can disable or delete cookies from your browser settings. However, disabling essential cookies may affect some website functionality.
Data Security Measures
jatt win has adopted industry-standard technical and administrative measures to protect your information.
6.1 Encryption
All data transfers are encrypted using SSL (Secure Socket Layer) technology. Sensitive information, including passwords, is stored using industry-standard hashing methods.
6.2 Access Control
Only authorised staff can view your information for specific needs. A log of every access is recorded and regularly audited.
6.3 Security Testing
Regular security audits are conducted on our systems and any potential vulnerabilities are resolved promptly.
6.4 Response to a Data Breach
If a data breach occurs, jatt win will notify affected users as quickly as possible and take the necessary steps to minimise harm.
Data Retention Period
jatt win does not retain information beyond the period necessary. The retention policy for different types of information is described below:
- Account Information: Retained while your account is active and for a specified period after the account is closed to meet applicable legal obligations.
- Financial Transaction Records: Retained for the long term in accordance with financial legal obligations.
- Customer Support Communications: Retained for the period necessary for complaint resolution and service improvement.
- Cookie and Session Data: Generally retained for a short period — deleted at the end of a session or when the set period expires.
- Inactive Account Data: Unnecessary information is securely deleted after a prolonged period of inactivity.
Your Data Rights
As a jatt win member, you have certain fundamental rights over your own information. To exercise these rights, please contact our support team:
- Right to Access: You may ask to know what information we hold about you.
- Right to Rectification: You may request correction of inaccurate or outdated information.
- Right to Erasure: You may request that your information be deleted under certain conditions, though complete deletion may not be possible if legal obligations exist.
- Right to Restrict Processing: You may request that the processing of your information be limited in certain circumstances.
- Right to Data Portability: You may request your information in a common format.
- Right to Object: You may object to marketing communications or certain types of data processing.
For general questions or to learn more about these rights, read our FAQ.
Protection of Minors' Data
jatt win's services are for persons aged 21 and above only. We do not knowingly collect any information from minors.
Age is verified at registration and, where there is doubt, confirmed through identity verification (KYC). If a minor's information is collected by mistake, it will be deleted immediately and the associated account will be closed.
Learn more about our commitment to protecting minors on our About Us page.
Contact and Complaints
If you have any questions, feedback, or complaints about this privacy policy, please get in touch with us. jatt win's data protection team is ready to respond to your request.
We provide support in Bengali and English via 24/7 live chat and email. For privacy-related requests, we will aim to respond as quickly as possible.
Email Support:
Live Chat: Chat with us directly using the chat button in the bottom right corner of any page on the website or app.
Support Languages: Bengali and English